Conekt enables organisations to create, manage, and optimise access to information and business processes by applying technical and business expertise to deliver experience-rich IT services.
Help Desk 24/7 & Onsite Support
Conekt provides a Help Desk that ensures professional and certified support for your business.
Our 24 x 7 x 365 help desk option means we take the nightshift.
With level 1 support available 24 x 7. Conekt's Help Desk supports your business needs with certified Help Desk technicians as a natural extension of your team.
Level 2 support is escalated to our NOC team.
Level 3 support is managed by Conekt's Senior Engineering team.
Our technicians receive regular training, coaching and quality review to continuously sharpen their skills, and they're backed by a team of professional supervisors and managers to ensure consistency and unmatched service delivery.
Help Desk support includes:
Remote Monitoring & Management 24/7
Don't settle when it comes to managing your business’s IT infrastructure. With Conekt, exceed business expectations with our Remote Monitoring and Management (RMM) solution that provides proactive tools and NOC services—regardless of device environment.
Conekt's team will Proactively monitor and manage the health of your business’ servers, desktops and network infrastructure.
Migration & Project Services
Expand the services you offer clients by tapping into our range of specialist skills to plug expertise and resource gaps. Complete more projects with less disruption for you and your clients.
Our engineers will take on the whole project for you – or work alongside your team. We can also help to clear project backlog. Conekt’s wide range of expertise allows us to complete many tasks in-house, increasing task burn-down rate and increasing your teams delivery bandwith.
At Conekt, we manage the supply and procurement of IT Hardware, Peripherals, Accessories & Microsoft Licensing. From keyboards & mice, webcams and displays through to enterprise-class servers & networking.